Shipping & Returns
Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. You must have a return authorization from us in order to return items by mail. Returned items must be in the same condition as when they were purchased. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original condition. Items with excessive wear or damage may be subject to a disqualification. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements. To avoid return shipping fees, return your purchase directly to the store.
Returns of the following products must be made within 14 days of purchase - Recording devices, workstation keyboards, rack signal processors and lighting/fog machines
Returns of the following products must be made within 3 days of purchase – Vintage instruments
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, books, CDs, videos, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock
The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Refer to your packing list for international return instructions. If you have questions or need assistance, please call us at 615-832-7450.
Requesting to Return a Product By Mail
Contact us at 615-832-7450 to obtain a return authorization.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please feel free to contact us with any shipping inquiries at 615-832-7450.